To Place an Order
Our minimum order for first-time customers is $300. All re-orders must be a minimum of $150. Orders can be placed using the shopping cart online.
Each year, the completion date for our seasonal catalog has been early to late May for the Holiday version and early November for Spring/Summer. Over these last few years we have seen the delivery times from our factories become slower, leaving us no opportunity to reorder for the upcoming season. This lag time in the production cycle and delivery time forces us to order much earlier than would be optimal in order to accurately predict our inventory requirements. Much of the time, the end result finds us in an inventory shortfall situation with many items nearly sold out by the time our catalog releases and gets into the hands of the customer. For this reason, we find it necessary to discontinue a print catalog going forward and begin relying more on an improved website to feature our product line.
The website will enable us to speed up the introduction of new items to the market by 90 days or more and accurately reflect what is available for immediate purchase as well as making advance seasonal bookings. Instead of waiting for a Holiday catalog to arrive in May, new items can be viewed and ordered in February/March insuring the product is allocated early on and delivered at the appropriate time. Long term, we expect that the website will allow us to introduce some new items even before a major market event such as the Atlanta Gift Show. We realize not having a print catalog may create some inconvenience at first, but we can assure you that we are committed to making our website user friendly and becoming an efficient tool for customers and sales reps alike. Thank you for your patience as we work through this transition.
We accept Visa, MasterCard, Discover, American Express or Net 30 days with approved credit. If you would like to apply for terms or dating your business must have been in operation for a minimum of one year. Please send your credit references to us via fax or email when you send your sales tax license documentation. Granting credit will be based solely on the applicant's history of paying strictly within other companies' established terms. Customers will be notified of credit status by mail when approved. We do not ship COD orders under any circumstances. Orders placed with credit references must be a minimum of $500 to be approved for terms.
Past Due Accounts
Past due balances are subject to a 1.5% monthly service charge. Orders and back-orders will be held for shipment until your account is current.
We make every effort to ensure your order leaves our warehouse in good condition. Always unpack cartons upon receipt, and examine the contents.
All claims for shortages or damaged and defective merchandise must be reported within 10 days. Contact us by phone, fax or email. Please hold packing materials until disposition is made. We may require a photograph as proof of damages. Shortages or damaged and defective items will be replaced (when possible) or a credit will be issued. We may issue a call tag to retrieve damages at our discretion.
Undamaged merchandise that customers wish to return must be authorized by us prior to shipping it to our warehouse, and will be returned at the customer's expense. (Please DO NOT ship merchandise at any time without prior approval. Our warehouse is not the same address as our offices. Any items returned to the wrong place will be subject to a restocking fee).
Merchandise returned for any reason must be in the original packaging, not priced, and otherwise unaltered. Returns due to customer error are subject to a 20% restocking fee. We do not issue credit for freight charges under any circumstance.
Note: We are unable to accept returns for any reason after 30 days.
Most orders are shipped via FedEx Ground. For some orders, it may be more economical to ship by pallet load via Common Carrier. For truck shipments, we will ship the most economical way and bill the freight charges Due on Receipt. You will benefit from our volume discounts with various shipping companies, as we pass along the savings to you with no additional handling charges, only the exact charges we incur. Our goal is to ship the merchandise to you in the least expensive way.
Merchandise not shipped on an original order will be automatically back-ordered unless specified otherwise. Back-orders under $100 will be automatically cancelled.
Prices and carton pack quantities are subject to change without notice.
A Note on How We Do Business
As a direct importer, we often need anywhere from six to eight months lead time between placing an order and receiving it from overseas. We do our best to order appropriate quantities, but it is difficult to guess what will sell best, and how much. Our seasonal orders are based upon what gets ordered at our showroom at America's Mart in Atlanta, GA.
As such, the earlier you are able to place Spring/Summer and Fall/Holiday orders, the better (in terms of our ability to order appropriate quantities of the items you want). Please note we do not hold inventory at any time. Our recommendation to you as a customer is to order early, and take things as they are available. If you specify a late-in-the-season ship date, then it may result in the loss of particular items as we do ship by earliest ship date, not by order placement date.
Please feel free to call us for a more in-detail explanation at any time. We look forward to working with you.
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We try to always present recent, accurate and reliable information on vintagefloralimports.com. However, there may be occasions when some of the information featured on vintagefloralimports.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to correct errors or to update or change product information at any time without prior notice to you. In the event a Vintage Floral Imports product is listed at an incorrect price due to a photographic or typographical error, or error in pricing information from our suppliers, Vintage Floral Imports, shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. Vintage Floral Imports shall have the right to refuse or cancel any such orders.
Vintage Floral Imports does its utmost to offer you product that is unique, inspired and reflective of our brand philosophy. Please understand that many of our featured items are offered and ordered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not be offered on the website again. When an item featured on vintagefloralimports.com is no longer in stock, we make every attempt to indicate so in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us via the contact form on this site.
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